Refund Policy
- Introduction
At Zees Auto Repair (“we,” “our,” or “us”), we are committed to providing high-quality products and services. This Refund Policy outlines the procedures and conditions for obtaining a refund for purchases made through our website www.zeesautorepair.com (the “Site”).
- Eligibility for Refunds
2.1 General Conditions To be eligible for a refund, you must:
- Contact us within [30] days of receiving your order.
- Provide proof of purchase, such as an order number or receipt.
- Return the item(s) in their original condition and packaging.
2.2 Non-Refundable Items The following items are non-refundable:
- Customized or personalized items.
- Perishable goods.
- Digital products or services.
- Refund Process
3.1 Requesting a Refund To request a refund, please follow these steps:
- Email us at Sonialovezme@yahoo.com with your order number and a description of the issue.
- Include any relevant documentation or photos to support your request.
3.2 Processing Time Once your refund request is received, we will review it and notify you of the approval or rejection of your refund. If approved, a refund will be processed within [5-10] business days.
- Refund Method
Refunds will be issued using the same payment method used for the original purchase. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.
- Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., incorrect or defective item).
- Chargebacks
If you experience issues with your refund that are not resolved to your satisfaction, you have the right to request a chargeback from your merchant. We encourage you to contact us first to attempt to resolve the issue directly, as we are committed to addressing any concerns you may have.
- Exchanges
If you wish to exchange an item, please follow our returns process and place a new order for the desired item. Exchanges are subject to availability.
- Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
- Zees Auto Repair
- Email: Sonialovezme@yahoo.com
- Phone: 703-677-4439
- Address: 3147 Butterfly Way, Dumfries, VA 22026
- Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.
